- North Americans generally tend to minimize disappointment as much as possible when they are presenting bad news. They prefer to present negative news indirectly rather than directly.
- In more low-context cultures like Germany, business communicators use buffer but tend to present bad news in a direct fashion.
- British communicators also tend to be straightforward with bad news, as they see no reason to soften its announcement.
- It's a different story with Latins as it is not a question of how to organize bad news but rather if the bad news will be presented at all. They see it as disrespectful and impolite to report bad news to superiors directly, hence why unwilling employees may fail to report accurately any negative messages to their superiors.
Thursday, March 31, 2011
Presenting Bad News in Other Cultures
Subscribe to:
Posts (Atom)